admin@goldencrossec.comGolden Cross Equestrian Centre considers the privacy of our customers to be extremely important. This privacy policy document describes the types of personal information collected and recorded by Golden Cross EC and how we use it.
Terms & Conditions including Refund and Cancellation Policy for Entries:
WITHDRAWAL POLICY – SHOWS
Withdrawals for online bookings for shows will only be made if sent by email to admin@goldencrossec.com up until 7 days before the event date. These will then be refunded as a credit on the account or a refund back to the card but will not include the booking fee which is paid to our online entry agents. Credits on the account can be used at future events at Golden Cross run by the team, please contact us via email when you would like to use it. Withdrawals made after the 7 days before the booked date will not be credited unless a hospital or vet certificate is issued and sent via email.
ARENA HIRE CANCELLATION
Arena hire cancellation – if you are unable to attend your hire slot please contact us via email admin@goldencrossec.com at least 24 hours before hire time, a refund or transfer can then be arranged. If you cancel after 24 hours before the hire slot, a refund or transfer can not be made. If payment has not been settled before the hire and you cancel after 24 hours before the hire slot, you will be asked to pay the full hire fee.
CLINIC/ SHOW/ EVENT CANCELLATION
With a busy calendar our venue holds limited dates for events to be booked. For this reason, we request that you cancel at least one month before your scheduled clinic/ show/ event. This will allow us to offer your spot to another. Please email admin@goldencrossec.com to cancel. If you cancel after one month before your scheduled clinic/ show or event you are required to pay 50% of the final total. (For clinics you will be required to pay for the hourly arena hire charge for the hours booked).
PHOTOGRAPHY
Please be aware that our photographer (PDG Event Photography) attends our events. Images taken at these events are uploaded to their website to view and purchase. The images may also be uploaded to Facebook when sold for social media or used to promote the event and may be used in magazines and local papers. By entering or attending our events you are deemed to accept this, however if you wish not to have your photo taken please inform the organisers and the photographers on the day.
ARENA & VENUE HIRE TERMS & CONDITIONS
- When hiring facilities/ arenas at Golden Cross Equestrian Centre the hirer is responsible for conducting their own risk assessments. Golden Cross EC cannot be held responsible for, incidents, accidents, injuries, theft, or damage to vehicles whatsoever.
- It is the responsibility of the hirer to have adequate insurance including public liability.
- It is the responsibility of the hirer and any other attendees to adhere to Golden Cross EC’s general rules and regulations.
- Any damage to our arenas, property and equipment must be repaired/ replaced or paid for in full by the hirers. All breakages must be reported to a Golden Cross staff member.
- When you arrive please let us know you are here and pay in full if you have not already.
- If you are on your own, emergency contact details need to be left with the office, but you are advised to bring an additional person in case of an accident.
- All litter and droppings MUST be removed.
- Strictly no smoking in arenas.
- Under no circumstances are horses to be let loose, lunged, or loose schooled in the arenas.
- Hirers must stick to allocated time slots so they do not interfere with any other bookings.
- Children under 16 years old must always be supervised by an appropriate adult.
- Use of the arena is at hirers risk. All hirers are advised to check arena and equipment before entering to ensure it has been left in a safe condition by the previous occupant.
- No mucking out into our lorry parks. Any droppings made in the lorry parks must be cleared.
- All instructors using Golden Cross EC facilities must have their own insurance cover, child protection certificate and first aid training for providing tuition and may be asked to issue a copy to Golden Cross EC.
- Riding hats, with a correctly fitted chin strap, to current British Standard Skull Caps/ Riding Hats Nos PAS015, EN1384 (USA) ASTMF1163 which meet current Safety Standards MUST be worn at all times when mounted (and advised at other times when handling horses). No exceptions under any circumstances.
- Strictly no dogs in the arenas, if brought they must be kept on leads and cleaned up after.
- All horse vaccinations must be up to date.
Privacy Policy
Last Updated On 16.08.2026. Effective Date 16.08.2026
This Privacy Policy describes the policies of Golden Cross Equestrian Centre, Chalvington Road, Hailsham, BN27 3S, admin@goldencrossec.com, on the collection, use and disclosure of your information that we collect when you use our website https://www.goldencrossec.com (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
- Customer feedback collection
- Enforce T&C
- Processing payment
- Support
- Site protection
- Dispute resolution
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described
below:
- Analytics
- Data collection & process
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the
assets that are transferred to the new owner.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at admin@goldencrossec.com. We will respond to your request in accordance with applicable law. You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at admin@goldencrossec.com. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the
We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email us at admin@goldencrossec.com
We will address your concerns in accordance with applicable law.
Privacy Policy generated with CookieYes.
Cookie Policy
Effective Date: 16.08.2026. Last Updated:16.08.2026
What are Cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| ASP.NET_SessionId | session | Issued by Microsoft's ASP.NET Application, this cookie stores session data during a user's website visit. |
Manage Cookie Preferences
Cookie Settings
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.